Customer Complaint Policy – HalfCostHomes.com



It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer’s Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer’s meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws.

For more information, contact us.

Learn More:


    IMPORTANT: One or more fields have an error.

    WARNING: There was an error trying to send your message.

    SUCCESS: Thank you for your message.

    WARNING: There was an error trying to send your message. Please try again later.

    The HECM Senior Home Financing Difference:
    Accurate and reliable quotes
    No SSN required for Benefit Analysis
    No credit check for Benefit Analysis
    Your information is kept private
    Consultation with no obligation
    No hassle